Start your VR mail-in repair

Your contact details, return address and VR device information stay together in the repair request. You pay inbound and return shipping. Return shipping is included only for controller-only repairs.

Your contact and return address

First name *Last name *Email *Mobile phone *

Street address *

City *State *

ZIP code *

Your VR deviceModel *Requested serviceAffected component *Model / serial details, if known

What is happening? Select at least one. *

Blank screen / no video USB-C port damage Charging problem Battery concern Other / not sure

Tell us what happened, including any prior repair, liquid exposure or visible damagePromo code (optional)How did you hear about us?

Do not include passwords, account PINs or payment details. If there is swelling, overheating or other visible battery damage, contact us for instructions before shipping.

Submitting sends these contact, return-address and device details to UR Gadget Doctors and its Syncro repair system to create or locate your customer record and open a repair ticket. Do not include passwords or payment details. Submission does not approve charges or authorize shipping. Confirm service terms and shipping instructions with the shop before mailing. If the result is uncertain, keep your request reference and call (856) 787-8486; do not start another request.

Wait for confirmed assessment charges, shipping instructions and service terms before mailing your device.