UR Gadget Doctors
Effective Date: January 1, 2024 · Last Updated: October 7, 2026

UR Gadget Doctors is a brand operated by Computer House Calls, LLC, a New Jersey limited liability company (“we,” “our,” or “us”). Computer House Calls, LLC also operates EquineDataSystems.co and EDSIVMS.com as separate business units under the same parent entity. These Terms of Service (“Terms”) govern your use of the repair services, website, and related offerings provided specifically by UR Gadget Doctors, located at 41 Clementon Rd, Store 133, Berlin, NJ 08009. By bringing a device to us for repair or by using our website, you agree to these Terms.

1. Repair Services

Share your device model and symptoms. For repairs outside the published fixed-price HDMI offer, we confirm service charges and repair scope and obtain your approval before starting work. We will contact you for approval before performing additional repairs beyond the agreed scope.

2. Estimates and Pricing

Diagnostic assessments may be subject to a fee, which will be disclosed before work begins. Published fixed-price offers apply only to their stated repair types. For other repairs, we will notify you of changes to the estimate and obtain approval before proceeding.

Mail-in HDMI port repair costs $125 for PlayStation 5 and Xbox Series X, or $100 flat for all other consoles, if repaired. You pay shipping both ways. There is no separate preliminary quote step for this fixed-price HDMI service.

If the console cannot be repaired and you want it returned, a $39 diagnostic fee applies and return shipping is charged separately. The fee is never added to a completed repair. Other console faults and VR repairs do not automatically use these HDMI terms.

3. Turnaround Time

We strive to complete most repairs quickly. Turnaround times vary depending on the type of repair, parts availability, and current workload. We will provide an estimated completion time when your device is checked in and will notify you of any delays.

4. Warranty

Coverage follows the type of repair performed and the warranty exclusions. Mail-in repaired HDMI and soldered components have a 90-day warranty beginning when you receive the device; in-shop warranty begins at pickup. Read the repair warranty and return policy.

5. Device Pick-Up and Abandonment

You are responsible for picking up your device within 30 days of notification that your repair is complete or that a repair cannot be performed. Devices not claimed within 60 days after notification may be considered abandoned and disposed of at our discretion. We are not responsible for data loss on abandoned devices.

6. Data and Personal Information

You are responsible for backing up all data on your device before bringing it in for service. We are not responsible for any data loss that occurs during the repair process. We will not access personal data on your device beyond what is reasonably necessary to perform diagnostics and repairs.

7. Limitation of Liability

Our liability for any repair is limited to the cost of the repair itself. We are not liable for any incidental, consequential, or special damages arising from the use or inability to use your device, loss of data, or loss of business. Some repairs may carry inherent risk of further damage; we will inform you of such risks before proceeding.

8. Pre-Existing Conditions

We are not responsible for pre-existing conditions or unrelated issues discovered after a repair. If your device has pre-existing damage or issues that are not related to the service performed, those issues remain the customer’s responsibility.

9. Payment

Payment is due upon completion of the repair and before the device is returned to you. We accept cash, credit cards, and other payment methods as posted in-store. Returned checks are subject to a fee.

10. Governing Law

These Terms are governed by the laws of the State of New Jersey. Any disputes arising from these Terms or our services shall be resolved in the courts of Camden County, New Jersey. These Terms constitute an agreement with Computer House Calls, LLC, operating as UR Gadget Doctors.

11. Changes to These Terms

We reserve the right to update these Terms at any time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any revised Terms.

12. Contact Us

Questions about these Terms? Contact us:

UR Gadget Doctors (a Computer House Calls, LLC company)
41 Clementon Rd, Store 133, Berlin, NJ 08009
Phone: (856) 787-8486
Email: support@urgadgetdoctors.com
Hours: Thursday – Sunday, 10am – 5pm EST