Warranty & Return Policy

This warranty and return policy explains how UR Gadget Doctors handles refunds, exchanges, and replacements. Please read it before you send anything back to us. If you still have questions, just contact us and we will walk you through it.

30 Day Money Back Guarantee

UR Gadget Doctors offers a 30 Day Money Back Guarantee* on all of our products. Are you unhappy with your purchase for any reason? Just give us a call, and we will gladly help you with your return. First, we check the returned product for completeness when it arrives. After that, we refund your full original purchase price — no questions asked!

1 Year Warranty

We also offer a 1 Year Warranty on all of our products. Having trouble with your streaming media player? Please call us first. In many cases we can diagnose the problem over the phone or through our QuickSupport App. If we cannot fix it, we will exchange your player for a new or rebuilt unit, at our discretion. This warranty does not cover water damage or physical damage.

How to Return an Item

The process for returns is as follows:

1. First, contact our Customer Service department. You can visit https://urgadgetdoctors.com/support and submit a web form, or simply call us at 844.595.1299.
2. Next, we decide whether you qualify for a return. If you do, we send you a form to include in your return package. You are responsible for any costs of returning a product within the 30 days. We ship returns back through USPS, so your mailbox is the easiest drop-off point.
3. Finally, we process your return once it arrives. Processing usually takes about 2 to 3 business days. Our returns department will then email you an update confirming that your product arrived. We issue refunds on the day we receive and review the product for completeness.

Return Shipping Costs

* Customers pay the return shipping costs for items returned for a refund within 30 days. This includes all international orders.

* We do not refund items that reach us after the 30 day window. You also cover all return shipping costs for any product sent back outside that window. In addition, you must send that shipping payment within 30 days after we receive the product. Otherwise, we treat the product as abandoned.

2 Year Extended Warranty

* You must buy the 2 Year Extended Warranty at the same time as any of our Android TV Boxes. Unfortunately, we cannot honor an extended warranty bought after that initial order.

* Items with physical damage are not eligible for return or refund.

How We Issue Refunds

We issue refunds within 72 hours after the box arrives. Also, we send the money back through the same payment method you used for the original purchase.

Before You Ship Your Unit

Please remove any remote control dongles, SD cards, and anything else plugged into your unit before you ship it back. We are not responsible for lost items sent back with returned units. Finally, be sure to run a factory reset on your box. That step clears any personal data stored on your unit.

Questions About Our Warranty and Return Policy

Our team is happy to explain any part of this warranty and return policy. Because every device is different, we would rather answer a question first than have you guess. You can also browse our repair services to see what we cover.