Warranty & return policy
Repair warranty. In plain language.
Coverage depends on the repair performed. Here is what we stand behind.
Every repair is tested and working before it leaves the shop. After that, here is what we stand behind, by type of repair.
Warranty by repair type
Repair
Warranty
Phone replacement parts we install (screens, batteries and other parts)
Lifetime warranty on the part
Gaming console repairs (including PlayStation and Xbox HDMI repairs)
90 days
Charging port repair
90 days
Board-level repair (soldered component replacement)
90 days
Board replacement with a new board
The manufacturer's warranty on that board. We tell you the term before you approve the repair, and it is printed on your receipt.
Board replacement with a used board (when new boards are no longer made)
No warranty. We tell you before you approve the repair. The board is tested and working when it leaves the shop.
Software work (operating system installs, virus and malware removal, data transfers, setup)
No warranty
For in-store repairs, warranty periods run from the day you pick up your device. For mail-in repairs, warranty periods run from the day you receive your repaired device.
What the warranty covers
The specific repair we performed and the parts we installed. If a part we put in fails on its own, or the problem we fixed comes back, bring the device in and we make it right at no charge.
The warranty covers function, not appearance, and applies to the original customer and the original device.
What it does not cover
New physical damage after the repair: a cracked screen, a bent or broken port, a dropped device
Liquid exposure after the repair
Problems unrelated to the repair we performed
Devices opened or worked on by anyone else after our repair
Cosmetic marks that do not affect how the device works
Software, settings, accounts, passwords or data
If your device has one of these problems, we are glad to look at it. It will be quoted as a new repair.
How to make a warranty claim
Bring the device back to the shop. No appointment needed. We are inside the Berlin Farmers Market, open Thursday through Sunday, 10:00 a.m. to 5:00 p.m.
Bring your receipt if you have it. If not, give us your name and phone number and we will look up your ticket. We check the device, confirm it is a warranty issue, and fix it. If it needs a part we have to order, we will tell you how long that takes.
Mail-in console HDMI repairs
Mail-in console HDMI repairs carry a 90-day warranty, starting when you receive your repaired console.
If your console cannot be repaired and you want it returned, a $39 diagnostic fee applies and return shipping is charged separately. It is never added to a completed repair.
For a covered warranty repair, you pay shipping both ways. Return shipping is included only for controller-only repairs.
Before you drop off
Back up your device. Repairs can involve wiping, replacing or losing access to storage, and we cannot be responsible for data loss during a repair. If you need help backing up first, ask us at check-in.