Privacy Policy

Computer Housecalls, LLC
Effective Date: June 1, 2006  ·  Last Updated: May 8, 2026

This Privacy Policy describes how Computer Housecalls, LLC ("Computer Housecalls," "we," "our," or "us") collects, uses, and protects information about visitors to our website and users of our products and services, including the EDSI VMS veterinary practice management software.

1. Information We Collect

We collect the following categories of information:

Information you provide to us directly. This includes your name, business name, email address, phone number, mailing address, and payment information when you sign up for an account, request support, fill out a contact form, or use our services.

Information collected on behalf of our business customers. Our customers are veterinary practices ("Practices") that use EDSI VMS to manage their own client and patient records. When a Practice's clients ("End Clients") provide their contact information to that Practice, we process and store that information solely on the Practice's behalf, in our role as a service provider. We do not own End Client information; the Practice does.

Information collected automatically. When you visit our website, we collect basic technical information such as your IP address, browser type, device type, pages visited, and timestamps. We use a small number of cookies to keep you signed in and to remember preferences. We do not use third-party advertising cookies or sell browsing data.

Information from third parties. We may receive information from payment processors (such as Stripe) confirming successful or failed payments, and from email and SMS providers (such as SendGrid and Twilio) confirming message delivery status.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain our products and services
• Process payments, send invoices, and manage billing
• Send transactional notifications (account alerts, payment confirmations, payment failures, refund notifications, security notices)
• Send appointment reminders and billing-related text messages on behalf of Practices to their End Clients, when those End Clients have consented to receive such messages from the Practice
• Respond to support requests and customer service inquiries
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations
• Improve our products and services

We do not use personal information for advertising, behavioral profiling, or sale to third parties.

3. Text Message (SMS) Communications

If you receive a text message from us or from a Practice using our platform, the following terms apply:

• Consent. Text messages are sent only to recipients who have opted in by providing their phone number to a Practice and consenting to receive billing or appointment-related messages, typically as part of the Practice's standard intake process.
• Message types. Messages are transactional only — invoice payment links, appointment reminders, payment confirmations, payment failure notices, and similar account notifications. We do not send marketing or promotional text messages.
• Frequency. Message frequency varies based on Practice activity. A typical recipient receives messages only when they have a relevant invoice or appointment.
• Costs. Message and data rates may apply, depending on your mobile carrier and plan. Computer Housecalls does not charge a fee to send or receive messages.
• Opt-out. You may opt out of text messages at any time by replying STOP to any message you receive. After opting out, you will receive a confirmation message and no further texts will be sent. You may opt back in by replying START or by contacting the Practice directly.
• Help. Reply HELP to any message for assistance, or contact the Practice that sent the message using the phone number listed in the message body.
• No sharing of mobile data. We do not share, sell, or rent mobile phone numbers, message content, or opt-in status with any third party for marketing or promotional purposes. Phone numbers and message content are used only to deliver the requested messages and may be shared with our SMS provider (Twilio) solely to enable delivery.

4. How We Share Information

We share information only in the following limited circumstances:

• With service providers that help us operate our business — for example, our hosting provider, payment processor (Stripe), email provider (SendGrid), SMS provider (Twilio), and database provider (Supabase). These providers are contractually required to use the information only to provide their services to us and to protect it appropriately.
• With the Practice that owns the data, when the information was collected on behalf of that Practice (such as End Client contact information).
• As required by law, including in response to subpoenas, court orders, or other valid legal process; to protect our rights or property; or to protect the safety of any person.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, in which case the receiving party will be bound by privacy commitments at least as protective as those in this Policy.

We do not sell personal information. We do not share information with third parties for their independent marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

End Client information collected on behalf of a Practice is retained according to that Practice's instructions. When a Practice closes its account, we delete or return End Client data within a reasonable period, typically 90 days, unless otherwise required by law.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (TLS), encryption at rest, role-based access controls, audit logging, and regular security reviews. No system is perfectly secure, and we cannot guarantee absolute security, but we take security seriously and respond promptly to any incidents.

7. Your Rights and Choices

Depending on where you live, you may have rights under applicable privacy laws to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (subject to legal retention requirements)
• Opt out of certain uses or sharing
• Object to or restrict processing
• Receive a copy of your information in a portable format

To exercise any of these rights, contact us using the details in Section 11. We will respond within the time required by applicable law.

End Clients of a Practice should contact the Practice directly first, since the Practice is the controller of that data.

8. Children's Privacy

Our products and services are intended for use by businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 in jurisdictions where that is the applicable threshold). If you believe we have collected information from a child, please contact us and we will delete it promptly.

9. International Users

We are based in the United States and process information in the United States. If you access our services from outside the U.S., you understand that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Material changes will be communicated by email or through a notice on our website. Your continued use of our services after a change constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: